30-Oct-2025 | v7.6.5 | Add documentation for the 'New Pricing' tab.
Contributors:
Live Sites
Live sites are your published WebinOne instances that have been activated, have commenced a billing subscription and/or have a custom domain name assigned to them.
Live Sites
On the 'Live Sites' page of your WebinOne Portal you'll see a table of all your activated sites along with various information and actions for those sites.
You can filter the list of sites via the ‘Search’ bar above the table by typing keyword/s matching the site name (shown in the first column of the table).
An excel file of your live sites can also be exported via the “Export All Site Details” button at the top of the page.
A description of the information and actions presented in the live sites table is as follows:
Edit Site: Access the instance settings.
(to delete a site, please submit a support ticket)
Editing a Live Site
From the Live Sites list, clicking the 3 dot () menu and selecting "Settings" for a site instance will provide further configuration options.
Settings
Under the ‘Settings’ tab, you’ll see the same settings as when setting up the Trial Site initially.
Here you’ll be able to edit the site's Name, CMS Plan, Time Zone and 2FA settings. Other settings are locked and cannot be changed or require WebinOne support to change on your request.
You can also select whether or not you recieve email notifications for this site's subscription renewal events.
Depending on your WebinOne reseller level you may also see options here for enabling Granular White Labeling and Direct Billing.
FTP
Provides the general FTP configuration details for the site instance.
Further details regarding FTP settings can be found here.
Extensions
All available extensions for the site instance will be listed here under the heading ‘Available Extensions’, where they can be installed or further information about the extension be reviewed.
Any installed extensions will be listed separately under the heading ‘Installed Extensions’, where their settings (if applicable) can be configured or the extension uninstalled (via the trash can () icon)
Domains
Assigned domain names will be listed here for the site instance, such as your custom domain name assigned during the activation process.
By default, this initial domain will be marked as the primary domain (indicated by the blue tick).
Additional domains can be added via the “+ Add new domain” button below the list of domains.
Clicking on the 3 dots () icon to the right of any additional domain allows you to mark that domain as the primary domain or to delete the domain.
When adding additional domains, you’ll go through a similar process to the activation steps (adding the provided DNS records and authorising the domain for use with WebinOne).
Further domain configurations can be made via the site’s admin and are detailed here.
Domain Redirects
Listed here are any configured domain-level redirects along with their status and the ability to add, edit and remove redirects.
These redirects are internal, domain-level redirects, not to be confused with site page-level redirects (URL redirects). Therefore, you can only redirect currently assigned domains for this site to other currently assigned domains (at the domain or subdomain level, not page level) and not to any external domains.
For example, redirecting:
yourdomain.com –> www.yourdomain.com
or
yoursecondarydomain.com –> yourprimarydomain.com
When applying a Domain Redirect the site instance will need to restart in order to apply the changes. The site will be unavailable for a few minutes after the restart.
Mailboxes
Here you’ll find controls to manage existing email accounts, create new accounts or set up new email hosting altogether.
Starting New Hosted Email Service
To start a new hosted email service (when none is currently set up), click the “Get Started” button to begin the process.
Select the primary domain you’ll be using for email from the dropdown list available (you’ll be able to add domain aliases later).
Clicking “Save” will provision the email service for that domain.
Email Domain Alias
Clicking the “+ Add domain alias” link under the primary domain listed for hosted email, you’re able to add additional domains that will be used as email domain aliases. That is, other domains that will also be mapped to ALL other email address you create here.
Once added, you’ll need to ensure MX and SPF records are in place as per this article.
Domain aliases create additional email addresses for ALL email users, although they don’t create additional email inboxes or count towards your site plan’s email user limit. They simply allow secondary domain/s to be used to deliver email messages to all existing email user’s inboxes (as an alias address).
Adding Email Addresses
Clicking the “Add New Email” button under the ‘Email Accounts’ heading allows you to set up new email users/inboxes for your domain/s, within the email limit of your site plan (shown in this sections heading, ie: ‘Email Accounts (0/3)’ indicates zero users added out of 3 available).
Upon creating a new email address, you’ll be prompted to enter the username portion of the address (preceding the ‘@yourdomainname.com’) and to set and confirm an account password.
Managing Email Accounts
Once you have email addresses added to your hosted email service you’ll be able to manage most aspects of the user accounts.
At a glance, you’ll see a list of existing addresses along with the storage quota used.
Clicking the 3 dots () context menu at the far right of the user address, allows you to reset the email account password for that address or delete the email account completely - removing that users inbox and all emails stored online for that address.
Expanding the email address listing, via the arrow icon on the far left, reveals the “+ Add email alias” link where you can create alternative email names that can be used to deliver email messages to this users inbox. Email aliases don’t create additional email inboxes or count towards your site plan’s email user limit.
Ensure your DNS records are in place for all domains used for hosted email, particularly for MX and SPF records, as per this article.
New Pricing (v6 Only)
Accessing the site settings via the 3 dot () menu for a appropriate site instance in your portal, then selecting "Settings", you can access the pricing calculator from the “NEW PRICING” tab.
The ‘New Pricing’ tool DOES NOT upgrade your site to version 7. It is simply a tool to help analyse your current site setup in detail to identify features/items that may no longer be needed, and where v7 costs would be applied, so you may consider any possible adjustments to optimise your pricing. Initial calculations are not necessarily the final plans and pricing you need to subscribe to.
After running the pricing tool, check the v6 to v7 Site Upgrade Guide for further actions you can take for site optimisations and moving the site to v7.
How the Calculator Works
The pricing calculator uses data from your site and reports site features & database items and based on the current state of the site, a new content plan, any extras, extensions and/or an eCommerce plan, will be suggested along with the corresponding pricing under the new pricing model.
How to Use the Calculator
When you first arrive on the “NEW PRICING” tab, there are some features that you’ll need to manually select, if applicable to the site in question. These features can not currently be detected by the calculator and may affect pricing under the new model.
If you are unsure if these features are implemented on your site, the descriptions below include some tips to help determine if they are in use.
Site Search relates to the general, site-wide search form that returns any indexed CMS item via the site_search component. (Docs: Site Search)
- Check if your site provides any general search forms (eg: in the site header or footer).
- Check if any site pages or links to content are using the URL parameter/query of
SearchKeyword. You could also check any site analytics for indication of search result pages being visited or pages using the above URL parameter. This could indicate site search is in use.
Advanced Module Search relates to 2 search methods:
- A search form that returns any specific system or custom module’s items via its module component using the
isSearchResultparameter. (Docs example for Custom Modules: isSearchResult) - Any module component using the
searchScopeparameter for search-based filtering of items. (Docs example for Custom Modules: searchScope)
- Check if your site provides any search forms for searching specific content types/modules or has any advanced filtering interfaces. Eg: A Blog with a search box and/or tag/category links could be using module specific search methods.
- Check if any module content listing on the site is based on more complex filtering (eg: based on a date range, min/max number values, or multiple fields at once). This may also be using either of the 2 advanced search methods.
- Check if any site pages or links to content are using URL parameters/queries, particularly ones starting with
prop_. You could also check any site analytics for indication of search result pages being visited or pages using the above URL parameters. This could indicate advanced search methods are in use.
HTML layouts used for the printing of shipping info relating to orders (ie: Print: Packing Slip, Print: Package Label).
- Is your current site plan PRO or higher. Payable forms (and therefore Orders) are not available on plans below PRO.
- Do Orders (most likely shopping cart orders) involve shipping information and require additional admin steps relating to shipping or packing.
Relates to any member subscriptions/recurring payments managed via the CMS and paid via the Stripe payment gateway where you are providing the member with a link to Stripe’s Customer Portal. (Stripe Customer Portal)
- Is your current site plan PRO or higher. Payable items, on a recurring basis, are not available on plans below PRO.
- Have you configured and do you use the Stripe payment gateway for form payments creating recurring subscriptions (ie: Recurring Event bookings, Recurring Secure Zone subscriptions, or Recurring Product payments).
- Do you have any member zones or workflows that provide members with their unique Stripe Customer Portal link.
Hidden Features
The calculator may detect features that still exist or are left over from a previous higher site plan (due to a downgrade) or if you utilised a template or site duplicate configured for a higher site plan.
These items will still be affecting the overall new pricing calculation. So this is not likely indicative of the new plans and features you’ll need going forward.
In this case, you’ll see a list of ‘hidden features’ that will not be available via the current site admin since those features are not available for use.
You can use this information to manually determine the appropriate plans and pricing for your site, or you’ll have the ability to use the “CLEAR HIDDEN FEATURES” button which will actually delete those impeding items from the site instance, allowing you to generate a more accurate pricing calculation.
With the exception of clearing hidden features, this new pricing calculator is purely informational for your planning purposes and does not apply any changes, or affect, your live site instance.
System Usage
(Not currently in use)
Live Site Subscriptions / Plan Changes
You can upgrade/downgrade or cancel a live site subscription at any time. For more information about site plan changes please see Site Billing & Cancellations.