Trial Sites

Granular White Labeling

The branding options will become available in the site’s admin area, under the gear () icon in the top right of the screen.

Your client will also be able to see these settings when logging in to the site admin unless you change their admin user role permissions, as detailed in the Admin Users section below.

Custom Branding

You have the ability to customise the branding of your Admin and login screen. Below are the options available:

Admin Users

Admin User Roles can be configured to control how admin users access and use Granular White-labeling.

Direct Billing

If the site is in Trial Site mode, the “Billing” option will become available in the site’s admin area, under the gear () icon in the top right of the screen. Your client will be able to see this when logging in to the site admin and initiate their own billing directly to WebinOne as well as activating the site and assign a custom domain name.

The activation process, and adding of the domain name, will follow the same process as documented in the Trial Site Activation steps.

If the site is already activated at the time you enable Direct Billing, please contact WebinOne support in order to reset the current billing arrangement and enable a new billing subscription set up by the client via the Direct Billing process.

The billing page accessible to your client from the admin will look like the below, allowing them to select their desired billing period (annual or monthly) along with their billing details (for invoice generation purposes - which will be sent to the purchaser).

If your reseller level permits, you will also be able to set your commission amounts, whereby your direct billing client will see only your custom pricing and you’ll be paid your commission amount. See how to set your Commission amounts here.

Renewal Notifications

When Direct Billing is enabled, site subscription renewal notifications will be emailed to the purchaser's contact details provided during the billing set up.

The renewal notification email will look like the below:

For monthly subscriptions, reminder notifications will be emailed 3 days prior to the subscription expiry date.

For annual subscriptions, reminder notifications will be emailed 30 days prior to the subscription expiry date and again 3 days prior.

Partner Site Templates

Partners can convert any eligible trial site into a reusable partner template using the "Mark as Template" action in the trial sites list. Once marked, the site is displayed with a template indicator in the list and becomes available in the 'Templates' view, where the "Create from Template" action can be used when setting up a new site.

Converting a trial site to a template is permanent. Templates cannot be converted back to trial sites and cannot go live. Their status will always show as Template.

Template order when creating a new site

When creating a new site, available templates are presented to you in the following order:

• Blank template
• Partner templates (templates you own)
• Other WebinOne templates

Partner tier limits

The number of partner templates you can create depends on your reseller tier:

When your tier limit is reached, the "Mark as Template" action becomes inactive. To create more templates, you would need to delete an existing template or upgrade your reseller tier. See the WebinOne reseller program for tier details.

Lifespan Rules

The lifespan of a trial site depends on how it came to be a trial:

Before a trial site is removed, a backup is automatically created and retained for 180 days. During this window, the site can be recovered by contacting WebinOne support.

The following are exempt from automatic expiration and are never removed by this mechanism:

• Live sites
• Template sites
• Trial sites migrated from v6.11 to v7

Expiry Notifications

The owner of a trial site is sent a notification email 30 days before the site is due to be deleted. This gives you time to activate a subscription, take your own backup, or otherwise act on the site before it is removed.

How Copying Affects Lifespan

When you use the "Copy Site" action, the lifespan given to the copy depends on the type of site being copied:

Restoring a Deleted Trial Site

A deleted trial site can be restored on request within 30 days of its deletion. Restorations are handled by the WebinOne support team, who send a confirmation to you once the site is back.

• The first restoration of a site is free. Any subsequent restoration of the same site is charged.
• A restored site is given a lifespan of 1 month. After that, it follows the standard flow - a backup is created before the site is removed.
• Where the original URL is still available, it is reused. If it is not, a numeric suffix (-1, -2, etc.) is appended to the URL.

Requesting Trial Site Lifespan Extension

If your project needs more time, contact the WebinOne support team with the site details before the expiry date. Extensions are reviewed on a case-by-case basis for sites in active development that are planned to go live on WebinOne, and can be requested again if the project is delayed further.

Migration of Existing Trial Sites

Some existing trial sites already exceed the new 6-month limit, or have fewer than 30 days left under the new policy, and so cannot receive the standard 30-day advance notification. To handle this, a one-time migration is performed:

• Trial sites older than 6 months (or older than 30 days since a subscription cancellation) are given a deletion date of the release date plus 30 days.
• Trial sites with less than 30 days remaining under the new policy have their deletion date extended so that exactly 30 days remain from the release date.
• All migrated sites receive a 30-day grace period from the release date, including sites that would already be expired under the new rules.
• After the grace period, migrated sites follow the standard flow - a backup is created, then the site is removed.

Site Settings

Under the ‘Site Settings’ tab, you’ll see the same settings as when setting up the Trial Site initially.

Here you’ll be able to edit the site's Name, CMS Plan, Country, Time Zone and 2FA settings. Other settings are locked and cannot be changed or require WebinOne support to change on your request.

Depending on your WebinOne reseller level you may also see options here for enabling Granular White Labeling and Direct Billing.

Template

For sites that have been marked as a template, a 'Template' tab is available in the site settings. This tab allows you to upload a preview image for the template, which is displayed when browsing templates during new site creation.

FTP

Provides the general FTP configuration details for the site instance.

Further details regarding FTP settings can be found here.

Extensions

All available extensions for the site instance will be listed here under the heading ‘Available Extensions’, where they can be installed or further information about the extension be reviewed.

Any installed extensions will be listed separately under the heading ‘Installed Extensions’, where their settings (if applicable) can be configured or the extension uninstalled (via the trash can () icon)

Commission

Reseller commission, for this site instance, can be customised here which will apply if Direct Billing is enabled.

With Direct Billing enabled, your client will be able to pay directly for the site plan via the site admin. They will see your customised pricing only (not the regular WebinOne pricing) and you’ll receive your commission value once the payment has been processed.

Both the yearly and monthly subscription types can have customised commission values, either via a percentage markup or fixed value.

Pricing and calculations will be shown based on the currently configured CMS site plan, displaying the profit amount as well as any Stripe processing fees.

Access to Customisable Commissions and Direct Billing depends on your WebinOne reseller level.